ITIL’s ‘Product Manager’ for a Service! December 10, 2008
Posted by Benil George in General ITSM, ITIL V3.Tags: ITIL, ITIL V3, ITSM
1 comment so far
There is this one interesting role called as ‘Product Manager’ in ITIL V3 (Appendix B-2) and says it is a key role in Service Portfolio Management and some of the responsibilities of this role is given as (I just bulleted it; it is descriptive in the book):
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Responsible for developing and managing services across the lifecycle
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Responsible for managing services as a product over their entire lifecycle (I wonder how one can do that!)
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Recognized as the subject matter experts on Lines of Service (LOS) and the Service catalogue
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Responsible to bring coordination and focus to the organization around the Service Catalogue, of which they maintain ownership
Although one could interpret (sort of justify or oppose) the whole concept in multiple ways, (more…)
Outsourcing: IT Service or ITSM Process..? December 8, 2008
Posted by Benil George in General ITSM.Tags: IT Outsourcing, ITIL, ITIL V3, ITSM
2 comments
Seeing the title, the very first question one would have is: Are they really different or aren’t they same? and the next one would be; Does it really matter if they are different?
For me, it never used to matter just because I never knew the difference in the first place! But once understood, a long time back, it helped me change my advisory approach for organizations who seek assistance in improving their ‘IT Service’ delivery.
We may have to keep the context of this topic to ‘IT Service’ and ‘IT Service Management Process’ alone. As going beyond this, makes the lines between ‘Process’ and ‘Service’ very blurred. (more…)
